Accommodation Guest reviews

Nigel

"Excellent hotel, room was immaculate, and all the staff were very friendly and helpful. Evening meal was of a very high standard as was breakfast."

Dougie

"One of the best hotels Ive stayed in for years, cheery, friendly staff, the hotel was spotless, the food was first class. A great shower with loads of pressure, (or a large separate bath) just what you need after a long day travelling. Well done Crowne Plaza Marlow. PS. Marlow High Street is well worth a visit."

Silvia

"Beautiful hotel, very comfortable bed. Staff very nice. Pool was amazing and very clean. Fantastic food. Definitely recommend this hotel."

Katie

"What an amazing stay from start to finish! I stayed for 2 nights whilst studying in the area and was spoilt from start to finish. The room was spacious, clean and had everything I needed and more. Access to the pool and sauna were appreciated especially after a day studying. The food was incredible and reasonably priced (especially when ordering room service). I'll definitely be back next time I'm in the area."

Rachel

"From the moment we arrived to the time we left its been great service…. We checked in early and was greeted with absolute professionalism, the lovely lady even sent up the sweet treats to the room… after chilling in a very spacious room, me and my husband brought some drinks and enjoyed the beautiful views out by the lake by far the selling point of everything, we went back to buy more drinks and met abhi who i must say is an absolute delight to talk with and a credit to the company…. Its the sm"

Sarah

"The staff we so lovely and polite, the rooms were perfectly clean and so comfortable. All the food both evening and breakfast was amazing quality and having the use of the pool was a wonderful way to start our morning in the hotel."

Anonymous

"The hotel was immaculate, the room was spacious and comfortable, the staff were attentive and friendly, and the food was amazing. Although we did not have treatments, we used the spa facilities which were also clean and well presented. Highly recommend this hotel and spa and would not hesitate to go back again."

Anonymous

"We enjoyed our stay at this great hotel, located in a beautiful location. Such an amazing place full of scenery and ambience. Very professional and respectful staff who went the extra mile to make our stay more enjoyable and valuable. The staff by the reception were very friendly, approachable and helpful."

Tess

"The friendly and welcoming staff. The ambiance and cleanliness. Great service. Room was outstanding comfortable and well equipped. The food was amazing !,, the service was brilliant Spa facilities were excellent and the views were spectacular. We are planning to come again it was a memorable experience !, Thanks to all for making our stay perfect. Two room keys."

John

"Everything was excellent.The grounds,staff,restaurants and accommodation all 5 star.This was our second stay and we will be back.Marlow is such a lovely place and we would recommend anybody who wishes to visit to stay at this wonderfully equipped and run hotel."

Anonymous

"I had an excellent stay at the hotel. The service was exceptional, the room was comfortable, and the overall experience exceeded my expectations. I would highly recommend this hotel to others."

David

"Fantastic stay will definitely go back and recommend to friends POSITIVE: Breakfast fantastic huge amount of choice and plenty of it. Helpful staff, room amazing with bath and shower and very high spec of decoration. Great facilities to use and train line close by"

Anonymous

"Lovely hotel with spacious rooms and very comfortable bed. Great food and very helpful friendly staff. Would definitely stay again."

Savaloy

"We had a great room, Breakfast was fab, staff were very friendly, and the facilities were great, location was also great very close to town."

Charles

"From the moment we arrived, we knew we’d picked right. We were greeted by Nitin on reception who was friendly and engaging with our 6 year old son. The room was spacious and very clean. The pool was large, clean and tidy as well as having friendly staff at the spa reception. The breakfast was plentiful, hot when needed and the dining room was very inviting. Overall a great experience and we’d definitely go back when we’re next in Marlow."

Anonymous

"Excellent hotel, staff could not do enough for you. Room was extremely clean and comfortable., breakfast was fantastic all the favourites from a full English to cereal and so on but all in all a lovely stay."

Anonymous

"Stayed for a spa break at Crowne Plaza Marlow, from the moment we arrived the reception staff made us feel very welcome, and let us check in an hour before we were supposed to We enjoyed spa treatments and swim in the pool and relaxed in the lovely warm hottub Our room was so nice! Executive room that looks like it's recently undergone an update as it was so lovely, such attention to detail , finest wall coverings, carpet, wardrobes ... inset 42" TV just so lovely! Bathroom was beautifully clean"

Peter

"I have stayed at this hotel before and I love it. It’s in a great location by the river and is only a short drive or taxi into Marlow. The rooms are clean and tidy and the staff are fantastic. I also love the breakfast."

Hannah

"We love the hotel, everyone is exceptional, the staff are happy and they can’t do enough for you. It’s clean and tidy the beds are super comfy. Food great too! Pancakes are lovely with fruit for breakfast and the wine is lovely for evening meal."

Martin

"We stayed 2 nights, with package for NYE. We had a great time. Relaxing, stay with good food and brilliant fireworks. Good value, staff friendly, room comfortable, would recommend for sure. Happy customers!"

Beverly

"Took my mum for her birthday. Had a couple of days and it was fabulous. Staff were all polite friendly and couldn't do enough for you. We were given a free upgrade on our room , which was a lovely surprise. Felt very relaxed and would go again."

Paul

"The front of house team were superb, particularly Karim who checked us in and helped us with some local directions/knowledge. The one thing that this hotel has nailed is customer service. Every team member that we interacted with was helpful, attentive, and all done with a smile. The room was clean and available even when we checked in slightly early."

Anonymous

"Room was lovely and all the staff were so helpful and friendly from the reception to the restaurant fabulous They greeted you every time we came in The food was good too."

Karen

"The hotel refurb was fabulous & the bedroom and bathroom exceeded our expectation- staff friendly and polite, one of the best we’ve stayed in."

Anonymous

"My room was well appointed, clean and spacious. The whole hotel had a luxury feel and all the staff I met were very friendly and helpful. We had Asian food both evenings and it was superb and the breakfast was very good too. I can't see how it could have been bettered. Thanks everyone for a nice stay."

Clare

"Staff very helpful and friendly. Hotel was very clean. Food was excellent. Bed was comfy. All in all a lovely lovely stay." 

Anonymous

"Lovely comfortable room, good pool, nice grounds, friendly helpful staff, wonderful Breakfast Can't really top it!"

Michele

"I must feedback on a very pleasurable stay at the Crowne Plaza – we had 70 rooms booked last night – the rooms were lovely and food was extremely good."

Anonymous

"The hotel provides excellent service, from the warm welcome from the French gentleman at reception and the friendliness of the housekeeping team. The room was clean and spacious. The areas are immaculate and a fabulous view of the river from the dining and breakfast area. The hotel is a 5 min drive into the center of town. Every team member was pleasant and helpful. It was my husband’s birthday, a big thank you to Victoria at the restaurant, she recognized us from previous stays, and she organized a birthday plate."

Trevor

"Our stay was very good the staff, food and hotel itself were excellent. We made use of the pool/ steam room. I must comment on the cleanliness of our room - 025. It was immaculate. Overall a 9.9 well done, we will come again."

PK

"I just wanted to call out a big thank you for the level of service during our stay over the weekend. I've stayed at many hotels before including numerous in the IHG stable, and can safely say that the welcome my wife & I received when we arrived at the Crowne Plaza Marlow was the warmest welcome I've ever received. I confess I didn't get the name of the chap on reception, he has black curly hair and an accent that's possibly French or similar.. but this guy is amazing and I hope he can be recognised as such by management. It's been a while since I've taken time to pass on feedback like this, but the welcome was so fantastic that I couldn't not do so.  All the staff at the hotel added to our stay, the whole experience was great, but he was stand-out amazing, a real superstar. I hope some of this feedback can go back to him so he recognises the really positive impact he is having on guests."

Anonymous

"We had a very relaxing and comfortable one night stay. The hotel was very clean, the room bright and had everything you could ask for. Even bathrobes which you could use to visit the pool. My husband enjoyed the swimming pool and the steam room and you are given a towel to dry with so no need to take your own. We had a drink in the conservatory which has a lovely view of the lake. The breakfast was really tasty with lots of fresh fruit and choices for cooked breakfast, cereals etc. The staff were lovely and nothing was too much trouble. Bridget explained everything about the breakfast and was very pleasant. It is a little out of Marlow but that wasn't a problem, about a 20 mins walk if you didn't want to use the car. Also the receptionists on the front desk were really helpful. We would stay again without hesitation if we were in the area again."

Anonymous

"Excellent hotel with excellent staff. Reception staff are so welcoming and extremely helpful. "

Anonymous
"Much improved from a few years ago and the refurbishment is great. The staff were phenomenally helpful and courteous. I just wish the room safe was a little bigger!"

Anonymous
"The room was lovely and comfortable and the tv was huge. Both dinner and breakfast were delicious, overall had a lovely relaxing stay. Highly recommend."

Danielle C.

"The minute you walk through the door you're greeted with a smile and a friendly face someone that takes the time to get to know you. My stay here was fantastic really comfortable and I felt really safe in these difficult times I would definitely recommend this hotel to anybody looking for a safe workspace to work out of."

Paul C.

"Stayed at this hotel on business fantastic staff very attentive to detail front of house is extremely helpful and breakfast was room service delivered bang on time. Mohan from the kitchen staff. What a character. Keep up the excellent work."

Ranjit C.

"The rooms are extremely comfortable and the staff very friendly."

Liam W.

"We stayed for an overnight spa break. The service we received from the staff was exceptional. Everyone was friendly and wanted to ensure our stay was pleasant."

Rachael H.

"I had a spa weekend at the Crowne Plaza with a friend and it was just perfect. Every staff member treated us so nicely, room of a high standard, treatments great, food delicious. Would highly recommend to anyone who wants a peaceful escape from reality." 

Sophie G.

"Had a lovely visit to Crown Plaza. Our room was fabulous and the staff were very attentive. Pool and spa very relaxing. Nice Christmas atmosphere. The social distancing was there but not over the top which made for a very pleasant break." 

Tracy L.

"It was great to experience the usual Crowne Plaza quality in a safe, clean, and accessible environment. The team have gone to great lengths to keep the service levels high whilst adhering to guidelines for safety."

David A.

"Extremely friendly and helpful staff in all departments. Spotlessly clean room. All COVID precautions being taken." 

Anonymous

"Great place and the view is amazing! The staff are very helpful and accommodating. Has recently been refurbed and has a fresh new feel to it." 

Harris B.

Staff extremely helpful and polite, beds comfortable, rooms spacious and spotlessly clean as was the entire hotel. Food excellent and beautiful decor." 

Jacqueline M.

"The staff were very helpful and polite, and food was perfect. My room was clean bed was very comfy. Everyone was being safe wearing masks hand sanitiser everywhere. I will be treating myself here again in the future I recommend to everyone. Thank you." 

Oliver M.

"Beautiful hotel. Delicious dinner. The swimming pool, hot tub, and jacuzzi was really good. The breakfast was perfect. Really friendly staff." 

KT.

"Enjoyed every moment. The facilities and rooms were very clean and the staff were excellent. All guidelines in place meant we felt safe and comfortable during the entire stay."

Luke B.

"I can't praise this hotel more highly than excellent. Staff very friendly, welcoming and efficient from the moment we arrived. Room spacious and comfortable with every need catered for. Meals were delicious and again the service was excellent." 

Wendy S.

"Stayed for one night for my boyfriend’s birthday. Booked through a package that included spa access, a spa treatment, 3-course meal, and breakfast. On arrival was greeted by a very welcoming member of staff. Our room had been upgraded and a happy birthday plate with cakes was brought to the room, again another plate at dinner! The staff made a real effort for his birthday which was much appreciated! The hotel was extremely clean and the protocols they have in place for Covid 19 made us feel very safe. The food was good at dinner. The breakfast was great! The spa was lovely and the staff very helpful. Again extremely clean. Could only use the pool and hot tub due to Covid but was still lovely. Had a back massage which I would definitely recommend! Would highly recommend a stay here!"

Hannah M.

"We had an absolutely lovely stay. We used all the spa/ pool and jacuzzi facilities, could not fault anything. We had breakfasts, evening meals and drinks in the bar, again, could not fault anything. All the staff are helpful and friendly. Our room was very clean, well decorated and everything we needed. Lovely comfy bed and had a great night's sleep. Would definitely recommend and would definitely stay again. Thank you to all the staff." 

Jane D.

"I just wanted to say what a fabulous stay I had this weekend. I absolutely love the new public spaces – a fantastic job, well done! I can’t wait to come back in the Summer and enjoy the terrace. Thank you for looking after us with the beautiful rooms – my Dad in particular really enjoyed the stay and is keen to go back again!! Thank you to you and the team for a wonderful stay – we will be back!!"

Anonymous

"Spent a night here with no problems at all. Friendly check in and the room and bathroom was spotlessly clean. Made use of the pool which was excellent. Breakfast was good with plenty of options and in the evening the bar service was attentive and good. Overall it was an excellent experience."

Anonymous 

"My wife and I (and the Kids) have stayed here 50 times, got married here etc but in recent years the hotel was just starting to get a little tired, however it is going through a full refurbishment now.

The new bedrooms are stunning, really comfortable, the air con was amazing as we stayed on the hottest recorded day in England ever! so it was most welcome. The furnishings are lovely. Great job!

We had a 3 course dinner in the New restaurant that evening all 3 courses you couldn't fault. Excellent attention to detail offered by the manager Zenith, who is professional and friendly.

We used the Spa which as always is lovely, we have decided to join the Spa in full as members following our stay as we live locally and the hotel is now so nice to be in.

The following morning we had breakfast, having had breakfast their loads of times before of which the hotel always had a good reputations of we were anxious to see if it was still the same, its not, its much better!!

My wife and i stay in a lot of hotels which even cook breakfasts from fresh which aren't as good, i would go so far as to say it was the best breakfast we've ever had.

It was clean and tidy and everything was perfectly cooked. With friendly waiting staff overseen by a very pleasant and professional manager Marshall.

We look forward to the visiting again to stay shortly when the new bar area is finished as at present they unfortunately only have a 'pop-up' bar.

We had a fabulous stay and congratulate all the staff there for making our stay so nice. I hope the manger takes note and gives credit where its due."

Stuart and Becky 29/07

"On arrival and throughout our stay the staff were friendly and very helpful. Hotel and Spa facilities were excellent. I had requested a King Size bed in our room as I am a tall person and although we paid extra for this, my request was more than accommodated for because the bed seemed larger than a King Size. Consequently, we had a very restful stay. The food quality served to us was enjoyable!"

HB2007

"Good Staff - reception and breakfast, Comfortable bed, Good selection at breakfast. Nice location."

HB2207

"My stay at the Crowne Plaza was excellent! Staff really friendly, relaxing atmosphere, food excellent; will definitely be going back!"

Jamie 17/07

"Hotel suited our stay. Staff helpful and friendly. Breakfast and lunch was very acceptable."

HB2806

"Very well presented hotel great parking wide spaces great location and setting around the lake, splendid pool area and facilities good breakfast tidy rooms very smart thanks"

HB2506

"I stayed here the night before my wedding and I cannot recommend the hotel highly enough. Staff couldn't do enough to help me and Mihaly the rooms manager went far above and beyond to help me and ensure my stay was comfortable and as good as it could be. He even phoned the room to check all was ok."

HB2905

"The staff were fantastic and the spa facilities were very good and clean. The breakfast was amazing."

HB0905

"Been coming here for several years with the family and thoroughly enjoy the spa and general service with added value of being able to walk into Marlow by the river - Mervin really made our recent stay and helped resolve a booking error to everyone's satisfaction"

Karim 08/05

"A great hotel stay over the Easter weekend. Service and facilities impeccable. Staff super friendly and helpful. Excellent facilities for kids. Cannot recommend to stay here enough!"

HB0705

great hotel stay over the Easter weekend. Service and facilities impeccable. Staff super friendly and helpful. Excellent facilities for kids. Cannot recommend to stay here enough! "

HB2404

"My sister and I had a wonderfully relaxing weekend at The Crowne Plaza Marlow. The staff, without exception, were so attentive, kind and helpful. We enjoyed the food; great choice and beautifully presented".

HB1204

"Stayed here as part of the Legoland package. Would thoroughly recommend for families. Stayed in a spacious family room with two queen beds. Very calm and quiet and a great night's sleep.
Leisure facilities are great with an indoor pool, jacuzzi, sauna, steam room and a brilliant outdoor hot tub and seating area overlooking the lake. Saw lots of wildlife from the hot tub - squirrels, robins and rabbits. There's also a small play park in the grounds. The staff were lovely and even arranged a 12pm check out so we could have one more time in the hot tub!
Food is expensive but no more so than usual hotel prices. However it is worth every penny as it is delicious. We ate from the bar menu every night including a delicious curry."

HB1104

"My husband and I were made very welcome by all staff we met from the front desk to the dining room staff. The breakfast couldn't be better with everything you could wish for from fruit, pastries, beverages, to a full cooked breakfast. The evening dinning experience was very good, the food was excellent and the were staff friendly and very helpful. Swimming pool was good, I especially enjoyed the outdoor hot tub!"

HB0604

"Overall a wonderful night away. The staff were polite and friendly, the room was comfortable and clean and the surroundings were beautiful. We had a curry for dinner in the restaurant which was delicious. Breakfast was equally as nice with lots to choose from. The spa was lovely with lots of loungers, pool, jacuzzi, steam room, sauna and an outdoor hot tub. We will definitely be booking again."

HB0504

"Efficient check-in. Good size room. Good room facilities."

HB0304

"A very enjoyable stay. Comfy rooms. Would stay again when in Marlow."

HB3103

"Lovely place to stay away from it all, a quiet place with lovely walks along the Thames at your fingertips"

HB0104

"This hotel is tucked around the back of Marlow and to be honest I wasn't quite sure what to expect when driving through the industrial estate to get there. But once in the grounds of the hotel, it is fabulous. My friend and I went for a spa break and the facilities and treatment were great. We had dinner in the restaurant and that was amazing. The room was enormous as was the bed and very clean and comfortable."

HB2703

"very enjoyable stay. Comfy rooms would stay again when in marlow again."

HB2703 

"Great hotel at a good price. Superb bed, and excellent size room"

HB1103

"Very comfortable Hotel with attentive staff. We used the food service, the curries were especially delicious at the end of a long day and the breakfast was equally as good after using the Spa facilities to kick start your day! Rooms spacious and the bed was comfortable. Overall a really nice break"

HB1103

"Great staff who really look after you. The desk staff and Breakfast supervisor are extremely good and courteous. Location is great - next to Thames and you can walk to Marlow along the river tow path or via the public footpath through the residential area. "

HB0403

"Great hotel. Clean and comfortable. Well signposted. Excellent breakfast. Wonderful service" 

HB0403

"The staff at reception were very friendly, the room was very clean and bed very comfortable. Staff in The dining room staff were very friendly and to put ice on the cake was the food was delicious and presentable" 

HB0103

"This is a really nice hotel. Well appointed clean and attentive staff "

HB2602

"Bit out of town but not that far really. £5/6 on uber. Staff are amazing can do enough for you. Good breakfast, ample parking and a good bar with great view across the lake"

HB1902

"Great location with lakeside view. Friendly and welcoming staff"

HB1802

"We came to this spa & hotel for a birthday break. The hotel, the staff & the amenities were all brilliant. The staff were incredibly attentive, pleasant to speak to & were very helpful. The food in the restaurant for both breakfast & dinner was to a high standard. The buffet breakfast was actually hot as was the toast & coffee. The evening meal was also good quality food & it tasted very nice.
We used the hotel spa facilities; again everything was great, it wasn’t too busy & the outdoor hot tub with a view of the lake was a pleasant surprise."

HB1502

"Lovely and relaxing

Me and my boyfriend stayed here for the night as our anniversary present. We only came for a relaxing night away so we didn’t use any of the facilities apart from room service. There is a lot of parking which is good, the hotel is easy to get to and when you get near, the directions are very clear. When we got there, we were checked in by Karim and he was very friendly and helpful, checked us in quickly and made us feel very comfortable. The room was very big and spacious and clean. Powerful shower and huge bed! Also the room service food was amazing, could have eaten it twice! We will definitely return at some point!"

HB1502

"Very nice spacious room, very comfortable bed and well appointed bathroom. Heating controls very responsive and effective. Very enjoyable dinner with very attentive, smiling staff. Enjoyed the pool. "

HB3101

"Staff exceptionally helpful

Exceptionally welcoming reception, very helpful and friendly staff throughout the hotel. Nothing was ever too much trouble. Stayed in a lovely king size room. Clean and comfy bed. Modern decor bathroom with a large bath and separate shower cubicle.
Nice large swimming pool, great little outdoor hot tub. Can be very popular at peak times."

HB280

"Vast Improvement from our last visit over 12 months ago

We were welcomed by two very efficient receptionists who allowed us to book in 2 hours early. They were very friendly. We had forgotten to check the time for booking in.
Our room was ready and was a delight. We had the second floor as requested, but we had been upgraded free of extra charge to a king size bedded room with fridge. Very spacious.

We made use of the spa facilities, with our grandsons who visited us.
It was clean, and was excellent and visually supervised through large glass walls by the spa staff and spa receptionist.
We didn't venture to the outdoor pool."

HB2801

"Facilities and next to the river mean a perfect getaway"

HB2401

"I love staying at this hotel and have for many years. It offers great access to the M40/M4 (London/Heathrow etc) and yet is nicely tucked away from the noise. Superb parking and facilities and very welcoming staff. Nice bar area and restaurant and during warmer weather outside lawn and lake."

HB2301

"Stayed over the weekend and could not fault the service from start to finish. From approaching the front desk getting my key quickly to entering the large spacious room. Nice touch to have the hot chocolate for the kids. Rooms were clean and beds extremely comfortable. Dinner in the Restaurant was one of the best meals I have had. Staff were brilliant looking after the children. Sticky toffee pudding was a hit! Thank you to Pravesh and his staff for a wonderful evening The breakfast buffet was a feast to behold and gave the children great chance to try everything. The breakfast manager Pele was chatting to all and made the children feel special. We did not have time to go to the Leisure club but will take time to try the treatments. Saw other guests enjoying the outdoor jacuzzi Sunday morning! We will definitely be staying again. "

HB2101

"-Staff at front desk were very accommodating and friendly on our arrival -Great service in the restaurant again, however the set menu was slightly disappointing. - Huge breakfast buffet( my favorite part) -Overall all staff were great and will be returning soon -Spa facilities were great."

HB1701

"Staff at front desk were very accommodating and friendly on our arrival -Great service in the restaurant again, Huge breakfast buffet( my favorite part) -Overall all staff were great and will be returning soon -Spa facilities were great.  "

HB1001

"Loved the walk from the hotel along the banks of the River Thames to Marlow. Gave us a great feel for the place."

HB0701

"The food was excellent and you were able to cater for my partner who is dairy and gluten free. Spa facilities were nice."

HB0701

"Friendly staff, easy to get to. Great pool and delicious breakfast."

HB0401

" Good grounds, nice staff and good food. The check in experience was good rooms were well presented and clean. Bar area was nice and the view from breakfast was good "

HB0301

"Every one of the Staff were excellent. They were most attentive and friendly, The Restaurant food was very good, and the Indian dishes were a welcome addition to the regular menu"

HB3112

"All very good breakfast very good selection and nice and hot Pillows to soft in room happy to come again"

HB3112 

"The staff were all very friendly and we were made to feel very welcome"

HB2712

"It is always a pleasure to stay at Crowne Plaza Marlow. The food in the restaurant was very good and the reception staff are always courteous and welcoming."

HB2012

"The Hotel was fantastic, Overall the hotel is clean and the staff were very polite, professional and helpful."

HB2012

"Lovely welcome at reception. Pool and gym area very good. Enjoyed club room."

HB2911

"Stayed at the Crowne Plaza Marlow and we were really pleased with the whole experience the hotel is easy to find and it has ample car parking, check-in and out was quick and efficient, good sized room/bathroom with comfortable bed, friendly efficient staff and a good breakfast."

HB2811


"Just to say a thank you for last Thursday, the day ran smoothly and the facilities and staff were all excellent.

Dinner was great and no complaints from the team on the B&B. Overall a great experience"


S.K.

"We recently had cause to stay at this hotel as we were having out central heating system replaced and we were facing one of the coldest nights of the year with no heating, or hot water. Wanting to stay locally in a nice hotel and remembering my reward points we booked into the Crowne Plaza in Marlow. And it was excellent with fabulous rooms, amazingly comfortable beds, literally no noise and a fubulous breakfast to boot. At the right room rate this is superb value for money."

HB2611

"I’ve stayed at CP Marlow many times over the last decade for business and leisure. Still one of my favorites "

HB1611

"We stayed here as a couple on a Friday night. When we arrived we were greeted by Karim, he was amazing so helpful and friendly. Really couldn't do enough. In fact every member of staff went above and beyond. Bar staff were excellent as were the restaurant staff at breakfast, who explained all the foods available etc. Food was delicious
The rooms are large and comfortable
Overall a lovely hotel would highly recommend if you're in the area."

HB1611

"To The Manager,
Today my friend and I visited your hotel The Crown Plaza Hotel in Marlow .I would like to say how much we enjoyed our visit ,the spa was lovely the treatment very enjoyable (at 1300 on the 9th November ) both therapist were very good .
Outstanding throughout our visit was the warm professional welcome we received from arriving to leaving your staff certainly did go that extra mile and we would like to say thank you .
Yours Sincerely
Susan B.
Anna G.
We are both retired British Airway Cabin crew and realise just how difficult your industry can be ."

Susan & Anna


"Excellent overall, lovely venue. Great Spa and pool. The check-in and out was excellent. The French manager was exemplary."

HB0711

"An altogether excellent stay of 2 nights with my wife and 2 young grandchildren; welcoming , friendly and helpful staff. We enjoyed the bar and the children enjoyed the space and milk and cookies. Excellent hotel."

HB0111

"Dear All

I just wanted to say a huge thank you to everyone who looked after us this weekend. The staff were so attentive, helpful and polite and they made us feel really special. The reception staff booked taxis for us and helped with lost keys etc. The rooms were lovely and it was great having them all close together.

Jo (hen) had the most perfect weekend and we have had nothing but positive feedback from everyone about the location and staff.

Also big thank you to the spa staff as everyone loved their treatment.

Thank you for sorting everything out for us.


Best wishes to you all.

Kind regards"

Nikki M.


"Stayed one night on business, platinum member so got upgraded to club room, large, well appointed with the biggest bath I have ever seen. Clean and comfortable.
Gym is good for a hotel, nice chap on reception at 06.00 in the morning, lots of equipment to use, didn’t use the pool but it looked good.
Had a bar snack in the evening, friendly guy behind the bar, waitresses who brought my food were friendly, food very good.
Breakfast, plentiful and a good choice,
Would return when in the area again."

HB1610

"We arrived at the hotel and was greeted by one of the excellent reception staff, by the name of Karim, he was extremely helpful to us both and we were able to go to our room, within half an hr of arriving, we also asked for a room that was near to the lift, this also Karim was able to do for us too.
The Room was excellent and very comfortable, I went down to the pool, having never been to the hotel before I didn't know the outlay of the Pool area, the staff again were very nice , the whole of the changing room, pool and areas were very clean indeed and there was everything you would need in the changing room after your Jacuzzi and Swim too, the pool water was very nice and warm and also the Jacuzzi water was a good temperature too.
We wandered down to the bar later and was greeted by a very friendly barman, this morning we went down to breakfast and was greeted by more friendly staff, especially Mohan and Pele, who were very attentive and helpful, and listening to Pele's interesting stories he has been telling us too, and explaining the layout of the breakfast buffet, my husband and myself were very impressed with everything in the hotel and the staff and we would certainly stay there again, if we happened to be coming back to that area"

HB1610

"We needed to stay overnight in the High Wycombe area for family reasons and did not like the look of any of the hotels in that busy town. Marlow is close by, so we chose the Crowne Plaza. We are pleased with our choice. The hotel is in a peaceful and attractive location with no traffic noise, what a bonus! The reception staff were courteous and attentive, and the hotel foyer is spacious, welcoming, and elegant. Our double room with two queen beds was good value for £138. The beds are really comfortable, and the bathroom is well-equipped, with both bath and shower. Everything was spotlessly clean. We could not work the air-con (our problem, not theirs!), so telephoned reception, and two technicians arrived immediately. They were helpful and polite, and I was most impressed with the service. Check out (we had to leave very early) was efficient. I can't comment on the spa or restaurant facilities as we had no time to use these, but we will definitely stay here again!"

HB1610

"Was driving down from Edinburgh and nothing near London was available due to some sporting even that had all the rooms booked up. Every place i called just gave me the pat answer without checking. The Crowne Plaza Marlow was the first that took the time to look up some cancellations, etc. and found a room for me. Excellent customer service. The gentleman actually had to make a few phone calls regarding some of the room reservations and one larger party had cancelled a room...and i finally got one!

Great service. Breakfast was excellent. A nice full hot breakfast for only about 10-12 GBP ($15 USD). Worth it. London Heathrow / car rental return is about 30 minutes away. Clearly marked. Easy."

HB1610

"We came for a meeting of a large group of friends, were treated with extreme courtesy throughout and looked after very well.

The facilities, from the bedrooms to the meeting room and restaurant were all immaculate and suited our needs ideally.

The barman, tended to all our requests as the clock struck midnight and beyond and was prepared to tend the bar for as long as we needed.

The reception and restaurant staff were always available and always helpful. They were good enough to allow us to extend our departure time with no fuss and no cost.

Interesting located the hotel is nonetheless in a tranquil setting with ample parking, well trimmed trees and hedges and a light and airy layout.

All positives, nothing at all detracted from a very enjoyable stay."

HB1610

"Thank you to all the staff at the hotel who made our life easier by accomodating our requests - we were a group of 5 including one disabled guest - it was her first night away from hospital/residential care for 2 years (she had a stroke 2 and half years ago). Our waitress on the night was superb, so sorry I don"t know her name - but she was really wonderful. Breakfast team - thank you all so much, firstly for allowing us to use a quiet corner of the bar and setting up a full breakfast table for us, thank you for your attention - for checking if we needed anything further and for making breakfast a great experience. The food was fabulous (as it always is at Marlow) - thanks to all the F&B team."

HB0210


" Lovely stay at Crowne Plaza, room was perfect, food was perfect couldn’t have asked for more. Massage was very good and the swimming area was nicely laid out. Front desk staff at the pool/gym area were very helpful and nice. 5/5 "

HB0110

"Hotel is relaxed, welcoming and a pleasure to stay at. The staff are extremely welcoming, professional and very courteous."

HB2009

"Excellent hotel,polite welcoming staff .Beautiful hotel lovely grounds.Spa treatments excellent. Food excellent."

HB1309

"All my VIP guests were very pleased with their bedrooms & the service received last week, So thank-you & the hotel staff very much".

SHARON

"Very courteous staff. The fresh and contemporary style of the hotel.  the Spa area was peaceful and relaxing- just what I needed".

HB100818

"Good hotel ... worth it ... nice staff ..... clean rooms..... outside hottub!!!"

HB0318.


"The rooms and service of staff was excellent in all my experience was good."

Peter J.


"Waiter and waitress were of exceptionally good approach. Prompt in delivery.

James C.


"All excellent as always."

Tim J.


"Very relaxing comfortable break with good gym access and excellent breakfasts."

Lisa H. 

"Would definitely recommend. We had a very comfortable, relaxed stay and found everything we needed. Staff were polite and professional, the room was clean and comfortable, and the spa facilities were lovely and relaxing."

Susan R.

"Another excellent Christmas visit to Marlow. The Hotel staff were all charming."

Pamela P.

"Nice gym and pool superb club room."

Alan L.

"A very enjoyable stay at a quality hotel. The service was fantastic and I would totally recommend it :-)"

Ryan C.

"Brilliant stay staff were very polite and helpful. could not fault anything at all with our stay. From the time we arrived until the time we checked out everything went really well for my daughters surprise. Thank you Crowne Plaza."

Jan E.

"Good Hotel, well situated and the service in the hotel is excellent. Rooms are clean modern and have comfortable beds with great bathrooms where everything works well. The Spa and swimming pool is a great facility. The breakfast buffet offers a wide range with fruits, cereals, mu